11.11 YOU SHOP. WE PAY.

Terms & Conditions

Campaign Period: 6–11 November 2026 (GMT+8)

1. Offer

Every 21st eligible order will receive a full refund in the form of a Club 21 e-gift card. You shop, we pay, it’s our treat.



2. How It Works

  • This promotion is applicable on Club21.com online store only.

  • All eligible orders placed between 00:00 and 23:59 (GMT+8) from 6 to 11 November 2026 will be counted.

  • After the campaign ends, selected orders will receive a full refund in the form of a Club 21 e-gift card.


3. Selection of Winners

  • Winners are determined based on every 21st eligible order placed each day during the campaign period.

  • The order count resets to zero at the start of each day. Orders from the previous day will not be carried forward.

  • Only completed and fully paid orders are eligible.

  • Cancelled, fully refunded, unpaid or fully returned orders will not qualify for the campaign and will not be included in the order count.

  • Each eligible order counts as one entry.

  • Customers may place multiple orders during the campaign period. However, each customer is limited to a maximum of one (1) refund during the promotion.



4. Winning Orders

Winning order numbers will be announced below after verification.

6 November 2026: To be announced

7 November 2026: To be announced

8 November 2026: To be announced

9 November 2026: To be announced

10 November 2026: To be announced

11 November 2026: To be announced




5. Refund Issuance

  • Winning customers will receive a full refund in the form of a Club 21 e-gift card after the campaign ends.

  • Eligible customers will be notified via the email address associated with their order.

  • The refund e-gift card will be issued by the end of December 2026.



6. Order Fulfilment

  • Winning customers will still receive their purchased items. Orders will be processed and delivered as usual.

  • The refund is issued after the purchase is completed.

  • If a winning order is subsequently cancelled, fully refunded or fully returned, it will no longer qualify for the campaign. 


7. Refund Format

  • Refunds will not be issued in cash or to the original payment method.

  • All refunds will be provided in the form of a Club 21 e-gift card.


8. Refund Value

The refund value will match the final amount paid for the eligible order, excluding any portion paid using gift cards or store credits.


9. E-Gift Card Terms

  • E-gift cards are non-transferable.

  • E-gift cards are valid for one (1) month from the date of issue, unless otherwise stated.

  • E-gift cards are redeemable on Club21.com only.


10. Additional Conditions

  • Club 21 reserves the right to cancel, void or reject any order suspected of fraudulent activity or abuse of the promotion.

  • Club 21 reserves the right to amend these Terms & Conditions without prior notice.

  • For any enquiries, please contact customerservice@club21global.com.