12.12 Campaign T&Cs

Overview of the Offer

12 December 2025
Offer: 1 in every 21 orders will be fully refunded. Place an order on Club21.com and yours could be free.

The first winning order number: #C21-119751. More winners will be announced here soon. All winners will also be notified by email. 

Your next Club21.com order could be the one we refund.

12 December 2025: Full Refund Surprise

Offer: 1 in every 21 orders will be fully refunded. You shop, we pay - it’s our treat.

How does it work?
This is applicable on Club21.com only. All orders placed on 12 December 2025 (GMT+8), between 00:00 and 23:59, will be processed and delivered as normal. After 12.12, we will select eligible orders to receive a full refund via an e-gift card.

How are winners selected?
Winners are selected based on every 21st order from all eligible 12.12 orders. Only completed and paid orders are counted. Cancelled orders do not qualify and are not included in the count.  

When will I receive the refund?
Refund e-gift cards will be issued by 31 January 2026.

Will I still receive my items if I win?
Yes. Your order will be fulfilled and delivered as usual. The refund is given after purchase.

Is the refund cash?
No. Refunds will be issued in the form of an e-gift card.

Refund value
The refund value will match the final amount paid by the customer, excluding any portion paid using gift cards.

E-gift card terms
E-gift cards are non-transferable and valid for one month from the issue date, unless otherwise stated. E-gift cards are redeemable on Club21.com only.

Number of entries
Each eligible order counts as one entry. A customer may receive a maximum of one refund during the promotion period.


Participating Countries

This campaign is eligible for all customers.

 

Additional Conditions

  • This promotion is valid online at Club21.com only and is not applicable in retail stores.

  • Club21.com reserves the right to void any order suspected to be fraudulent or abusive of the promotion.

General Terms

  • Refunded or cancelled orders will not qualify for the promotion.

  • Club21.com reserves the right to amend or withdraw this promotion at any time without prior notice.

  • For any inquiries, please reach out to us at customerservice@club21global.com