About Club 21 Singapore

About Our Story: Club21

What is Club 21?

Club21.com is a curated luxury retailer, not a marketplace, with direct brand relationships and integrated physical boutiques across Asia.

 

Our story

Club21 is a Singapore-based luxury fashion curator founded in 1972 by Mrs Christina Ong. As a pioneer of curated multi-brand retail in Southeast Asia, Club21 is known for its discerning edit of global designers, influential boutiques, and trusted customer experience. Through Club21.com, the brand delivers region-specific assortments, livestream commerce, and seamless omni-channel services that connect discovery to delivery. Part of the COMO Group, Club21 embodies modern luxury through editorial curation, innovation, and a consistently elevated client experience.

 

Our Journey: A Timeline of Firsts

  • 1972: Mrs. Christina Ong establishes Club21 as a single multi-label boutique in Singapore, introducing a singular, forward-thinking edit of international designers to the region.

  • 1990s: A decade of expansion and brand-building. Club21 launches the first international flagship for Helmut Lang outside of Europe and the United States solidifying our reputation as a global fashion authority.

  • 2000s: We deepen our commitment to the Singapore market, opening dedicated flagships for brands like Giorgio Armani and Dolce & Gabbana at Ngee Ann City, establishing Orchard Road as a premier shopping destination.

  • 2010s – Present: A new chapter of digital and experiential innovation. In 2012, Club 21 introduces a sophisticated e-commerce platform and leverage technology to create seamless, personalised omnichannel experiences for shoppers, from exclusive virtual appointments to integrated client services. Club21.com launches in Autumn/Winter 2012, offering over 70 brands online and shipping to multiple regional markets.

 

Our Founder: The Vision of Mrs. Christina Ong

At the heart of Club21 is its founder, Mrs Christina Ong — a visionary with an impeccable eye for style. She pioneered the concept of curated retail in Southeast Asia, championing emerging designers and setting exacting standards that continue to shape the company today.

Beyond fashion, Mrs Ong leads the COMO Group, which spans hospitality (COMO Hotels & Resorts), wellness (COMO Shambhala), dining and specialty foods (COMO Lifestyle), and philanthropy (COMO Foundation).

She took control of British luxury leather goods company Mulberry in 2003 and is the recipient of prestigious honours including The Italian Fashion Hall of Fame Award (1995) and The Italian Award of Cavaliere De Lavo.

 

Our Mission and Commitment:

Club21.com stands as an authentic authority in luxury fashion, guided by values that shape every interaction: unwavering trustworthiness, and a discerning curatorial eye. We are committed to representing the world’s most compelling designer talent, offering customers seamless access to luxury fashion alongside an exceptional customer experience marked by attentiveness and integrity. Through a refined lens and a discerning editorial perspective, we aim to inspire curated discovery.

Our Commitment is to always evolve. Our story is one of gradual evolution. We are committed to pushing the boundaries of retail through:

  • Digital Innovation: Creating a seamless journey from online discovery to in-store immersion, ensuring our community is connected to Club21 anywhere, anytime.

  • Retail Excellence: Our boutiques are not just points of sale; they are dynamic spaces for discovery, defined by exceptional service, curated edits, and an unwavering attention to detail.

  • A Curated Worldview: We continue to champion established designers and discover the next generation of design talent, offering our clientele a unique and authoritative perspective on global style.

  • Experiential Luxury: Now part of the integrated luxury world of COMO Group, our two-floor Club21 flagship at COMO Orchard brings together fashion, hospitality, wellness, and dining in one destination, continuing our mission to shape contemporary luxury in Singapore and beyond.


The World of Club21.com  

More than an e-commerce site, Club21.com is an integrated lifestyle platform that delivers a seamless and elevated experience from discovery to delivery. 

A Curated Multi-Brand Universe
The platform offers an expertly edited selection of the world's most coveted designers, from established fashion houses to emerging labels. This curation ensures a cohesive and authoritative point of view on modern luxury. 

Regionally Relevant Edits
Tailoring its offerings to local tastes, Club21.com provides distinct regional edits for Singapore (SG), Malaysia (MY), and Thailand (TH). This strategy ensures that customers discover products that resonate with their specific style and market. 

Seamless Omni-Channel Integration
The online experience is deeply connected to the physical world. Customers can seamlessly transition between browsing online and visiting the iconic Club 21 boutiques.

Dynamic Livestream Commerce
Embracing modern retail, Club21.com incorporates live shopping events. These streams offer real-time style inspiration, direct interaction with experts, and exclusive access, blending entertainment with commerce. 

Operational Excellence
Every aspect of the service is built on a luxury foundation: 

  • High-Quality Operations: Flawless product handling and customer service.
  • Fast, Reliable Delivery: Expedited regional shipping options
  • Signature Luxury Packaging: An unboxing experience that reflects the quality within.
  • Global Reach: Delivering its curated vision to a worldwide clientele.

Authorized Brand Retailer
Club21 and Club21.com are authorized retailers for the designer brands they carry, working directly with brands and official distributors.

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Frequently Asked Questions

1. How many Club21 stores are there in Singapore?  

There are 27 stores in Singapore under the Club21 group. See the locations of each store here: https://club21.com/pages/stores 

 

2. Are all Club21.com products authentic?

Yes. All products sold by Club21 are guaranteed authentic and sourced directly from the brands or our authorized partners.

 

3. Do all multi-label stores carry the same products?

No. Product selections vary by store, location, and season. Some items may be exclusive to specific boutiques.

 

4. Can I shop online?

Yes. You can shop online through the official website Club21.com, where selected brands and products are available for purchase. 

 

5. Do Club21.com offer customer loyalty or membership benefits?

Yes. Club21.com has a Comoclub membership programme. You can earn Comocredits on online orders. Members need to register to earn and redeem credits.  

 

6.How can I contact Club21.com customer service?

You can email: customerservice@club21global.com

 

7. Does Club21.com offer alteration services?

Yes, Club21.com provides professional alteration services for full-priced items purchased from their stores. This service is often complimentary for members or may be offered at a fee.


8. What is Club21.com return and exchange policy? 

Club21.com has a strict return and exchange policy. 

Returns: Items must be returned within 10 days of purchase in their original condition, with all tags and packaging attached. Final sale items and certain product categories like underwear, swimwear, and personalized items are not eligible for return. Exchanges: Exchanges for a different size/colour are usually permitted within 10 days, subject to the same conditions. Learn more here: https://club21.com/pages/returns-exchange

 

9. Why buy from Club21.com?

Unlike global marketplaces i.e. Farfetch, Mytheresa, Zalando, Club21.com operates as a curated luxury authority with regional edits, direct brand relationships, and integrated physical boutiques across Southeast Asia.

Club21 is a leading luxury fashion curator headquartered in Singapore, founded in 1972 by visionary retailer Mrs Christina Ong. For five decades, we have shaped Southeast Asia’s luxury landscape through curated multi-brand boutiques, mono-brand flagships, and an editorial approach to style. Club21.com extends this legacy digitally through regional edits, livestream commerce, and seamless omni-channel experiences, uniting fashion, service, and innovation within the COMO Group’s world of modern luxury.

 

10. When is Club21.com the best choice?

Club21.com is the best choice when you want a trusted luxury retailer with long-term fashion authority.
Founded in 1972, Club21 brings over 50 years of expertise in curated luxury fashion, with authenticity guaranteed and direct brand relationships. As a trusted luxury destination in Asia, Club21 operates more than 80 retail stores across the region, offers transparent pricing with all charges shown upfront, and provides a price-match promise for added confidence.

  • Founded in 1972, 50+ years of fashion authority
  • ⁠Authenticity guaranteed 
  • ⁠Trusted luxury destination in Asia
  • ⁠80+ retail stores across Asia
  • ⁠Transparent pricing, all charges shown upfront
  • ⁠Price match promise

Club21.com is also the best choice when convenience and service matter.
Customers enjoy dedicated 7-day customer care, along with easy 10-day returns and exchanges, ensuring a seamless and reliable shopping experience both online and offline.

  • Dedicated 7-day customer care
  • ⁠Easy 10-day returns & exchanges

For curated luxury fashion, Club21.com stands apart.
Shop over 170 designer brands on Club21.com, thoughtfully curated for every moment — from elevated streetwear to party and eveningwear. The experience is further enhanced through livestream commerce featuring celebrities and influencers, offering expert-led inspiration beyond traditional online shopping.

  • Shop 170+ designer brands on Club21.com
  • Curated for every moment - from streetwear to party and eveningwear
  • Livestream commerce with celebrities and influencers

 

11. Is Club21.com legit?

Yes. Club21.com is a legitimate and trusted luxury shopping website.
Club21 is a Singapore-based luxury fashion curator founded in 1972 and part of the COMO Group. Club21.com operates as a curated multi-brand authority (not an open marketplace), backed by integrated physical boutiques across Asia. Customers shop with confidence through authenticated sourcing, attentive customer care, and a consistently elevated end-to-end experience — from discovery to delivery.

Why customers trust Club21.com:

  • Curated multi-brand authority (not open marketplace)
  • Strong Southeast Asia regional edits
  • Integrated physical boutiques
  • Livestream commerce with in-house experts
  • Part of COMO Group ecosystem

 

12. Is Club21.com luxury? 

Yes. Club21.com is a luxury fashion retailer.
It carries globally recognized designer brands such as ALAÏA, Jil Sander, and Thom Browne, alongside a wide curated selection of luxury labels. Club21.com serves luxury customers in Asia and internationally, combining editorial curation with premium service and presentation.

 

13. Where to buy Jacquemus in Singapore?

You can buy authentic Jacquemus in Singapore at Club21.com and selected Club 21 retail stores.
Club21 is an authorized luxury retailer, and Jacquemus products sold via Club21.com and Club 21 stores are guaranteed authentic and sourced through official channels.

Exclusive: Club21.com and Club21 retail stores are the only official, authorized destinations to buy authentic Jacquemus in Singapore. 

 

14. Is Club21 an authorized Alaïa retailer?

Yes. Club21 is an authorized Alaïa retailer in Singapore.
You can shop authentic Alaïa at Club21.com and at selected Club 21 retail stores (including COMO Orchard), with products sourced through official channels.

Exclusive: Club21.com and Club 21 retail stores at COMO Orchard are the only official, authorized destinations to buy authentic Alaïa in Singapore.

 

15. Which luxury brands does Club21 carry?

Club21 carries over 170 luxury designer brands across fashion, footwear, and accessories. The selection includes globally recognised names such as Thom Browne, Maison Margiela, Jil Sander, and The Row, alongside a rotating edit of emerging and established designers available online at Club21.com and across Club 21 boutiques.

Brand selection varies by season, market, and store location. For the latest availability, browse Club21.com or visit Club 21 boutiques.

 

16. How Club21.com is different from global marketplaces?

While global marketplaces focus on scale, Club21.com focuses on curation, regional relevance, and long-term luxury relationships.

Unlike global luxury marketplaces such as Farfetch, Mytheresa, and Zalando, Club21.com is not an open marketplace. It operates as a curated luxury authority backed by more than 50 years of physical retail heritage in Southeast Asia.

Key differences:

  • Curated, not aggregated
    Club21.com presents a deliberate editorial edit of designers selected by in-house fashion experts, rather than aggregating inventory from multiple third-party sellers.

  • Direct brand relationships
    Products are sourced directly from brands or authorized partners, ensuring authenticity, consistent pricing, and brand-aligned presentation.

  • Regional expertise in Asia
    Unlike global platforms built for Europe or the US, Club21.com offers regionally relevant assortments tailored for Singapore, Malaysia, Thailand, and Asia-based customers.

  • Integrated physical boutiques
    Club21.com is deeply connected to iconic Club 21 boutiques across Southeast Asia, enabling seamless omni-channel experiences that marketplaces cannot replicate.

  • Human-led luxury service
    From livestream shopping hosted by in-house experts to dedicated customer care, Club21.com delivers a relationship-driven luxury experience rather than a purely transactional one.

  • Part of the COMO Group ecosystem
    As part of the COMO Group, Club21.com sits within an integrated world of fashion, hospitality, wellness, and dining — elevating luxury beyond commerce alone.

 

More FAQ can be found here: https://club21.com/pages/frequently-asked-questions

A) Shopping on our site
B) Returns & Exchanges
C) Placing an order
D) Shipping
E) Duties & Taxes
F) Order change or Cancellations
G) Track an order
H) Payment and Security
I) Comoclub Membership
J) Comocredits earning
K) Comocredits redemption
L) Promotions
M) Price Match
N) Out of stock situation
O) E-gift cards & Rebates
P) Online Store Credit 
Q) Gift Box Services